Reviews
Recommend
Dignity/Respect
Involvement
Information
Staff
safe
Reviews
Newland House
2022-07-06
Person
5
5
0
Review of Learning Disabilities Intensive Support Team
6th July 2022
All of the care I got was fabulous.
Newland House
2022-07-06
Person
5
5
0
Review of Learning Disabilities Intensive Support Team
6th July 2022
Newland House
2022-07-06
Person
5
5
0
Review of Learning Disabilities Intensive Support Team
6th July 2022
Thank you for everything.
Newland House
2022-06-27
Person
1
5
0
Review of Learning Disabilities Intensive Support Team
27th June 2022
This service is extremely poor and conflicts with other services advice. Communication is extremely poor and service users are not listened to. Staff do not work with family who know the individuals better than anyone and when required to provide information to family do not do this in a timely manner and families are left in limbo not knowing what is happening. It is no wonder that service users do not want to engage with services who work in such a negative way.
Suggested improvements
Staff need to be be less judgmental and do there jobs instead of taking every opportunity available to criticise the families that are supporting the individuals. Communication need improving massively, you cannot make recommendations for others to communicate when you don’t do it wel yourselves
2022-07-27 12:19:53
Response from Newland House
Thank you for your feedback. We are sorry to hear about your experience with our Service. We would value understanding more about your experience to ensure we are catering for the diverse client group and support networks we work with. If you would like to discuss this further, please contact the Service on 03000 270 650 and ask to speak to one of the Clinical Leads in the Intensive Support Team.
Newland House
2022-06-22
Person
5
5
0
Review of Community Team for People with Learning Disabilities - South
22nd June 2022
My nurse was very understanding and kind.
Newland House
2022-06-14
Person
5
5
0
Review of Learning Disabilities Intensive Support Team
14th June 2022
The IST team were very supportive in all ramifications
Newland House
2022-05-31
Person
5
5
0
Review of Community Team for People with Learning Disabilities - South
31st May 2022
The thing about my care is that I had somebody with me and needed some help with something I didn’t understand.
Suggested improvements
The thing that be better about my care is that I could improve higher standard things.
Newland House
2022-05-31
Person
5
5
0
Review of Community Team for People with Learning Disabilities - South
31st May 2022
-
Suggested improvements
-
Newland House
2022-05-16
Person
5
5
0
Review of Community Team for People with Learning Disabilities - South
16th May 2022
Very concerned and caring experienced
Suggested improvements
Could have been closer to Rothwell
2022-05-25 09:28:48
Response from Newland House
I am not sure what happened as we have a base at Kettering. Please contact the service to see if any future meetings could take place there. Best wishes, Hugh Jones, Patient Experience Manager
Newland House
2022-04-06
Person
3
5
0
Review of Community Team for People with Learning Disabilities - South
6th April 2022
[name removed] just repeated the question.
Suggested improvements
[name removed] just repeated the questions.